If you are considered a consumer or user, you have the right to withdraw from the contract made within a period of 14 calendar days from the date of delivery of the contracted product, without the need for any justification, and you will be reimbursed the full amount of the purchased product. (does not include other expenses associated with the purchase, for example, shipping costs that have been passed on).
To exercise the right of withdrawal, you must notify your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, or email).
You can use, if you wish, the withdrawal form model below, although its use is not mandatory:
Model withdrawal form in accordance with the annex to the TRLGDCYU (you can copy and paste the following form in an email and complete your data if you wish to withdraw from the contract)
For the attention of ZATACA SYSTEMS, SL, with address at c/ La vendimie, 6, 03320, Torrellano (Alicante). Contact email:email@example.com. I/we hereby notify you that I/we withdraw from the purchase contract for the following product(s)/service(s) _______________ [identify product], whose contract was made on ___/___/20__, and was received with date ___/___/20__ for which the refund of the amount paid is requested.
Name and surname of the CUSTOMER/S:________________________________ Address of the CUSTOMER/S:________________________________________ Date of notification of withdrawal:___/___/20__